Yep, she's a little nervous. Best tread VERY lightly, then. Last thing he really wants to do is upset her, after all.

"Well, strange circumstances are my life, Mrs. Wake. And I'm sure you have questions, yes?" He gestures to the coffee stand. "I'm happy to answer to the best of my ability - but before that, please, get yourself a coffee on me. Or a tea. May as well be a little cozy about it, yes?"